Terms and Conditions

This form will update your workflows for Terms and Conditions.

Terms and Conditions Full Link

Please enter the link on your website to your Full terms and conditions for all dog training services that you offer: https://www.kirstyspaws.co.uk/termsandconditions

Terms and Conditions Full Link

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Terms and Conditions for Classes

Classes Terms, Conditions and FAQ's 1:

Classes Terms, Conditions and FAQ's 2:

Classes Terms, Conditions and FAQ's 3:

Classes Terms, Conditions and FAQ's 4:

Classes Terms, Conditions and FAQ's 5:

Email and text automations

We are now about to ask you about your terms and conditions and your FAQ's. You should think about your top 5 questions or issues that come up and note these down in simple, straightforward language. At the bottom of the email that these will go on, there is a link for the client to read the full terms and conditions. Remember, keep it simple.

Eg. Cancellations and Missed Classes This booking is for a specific course starting on a specific day for a specified number of sessions with limited numbers, we will be unable to move you to another course if you are unable to attend individual sessions, so please ensure that you make arrangements to attend ALL sessions.
Eg. Refunds: If you change your mind about the classes, you are able to cancel and receive a refund up to 7 days BEFORE the first class starts. If you wish to cancel within 7 days of the first class, we will attempt to resell your space and if successful, be able to refund you. We are unable to make refunds once the course starts as we are unable to resell a place for part of a course. This does not affect your consumer rights.
Eg. Dogs that are Unsuitable for Classes: Some dogs may not be suitable for a class environment, these include dogs that bark and lunge at other dogs who are too anxious to eat during class or are generally disruptive to the class. Although we will try to accommodate the needs of all dogs in attendance with the use of barriers and separate areas, there may be occasions where you are asked to leave and book 1:1 sessions in order to rectify your dog's issues, which will be at extra cost.
Eg. Photos and Videos During Classes: We may take photos and videos of you and your dog during classes for advertising purposes, which may then be posted to social media, websites and other advertising platforms. Please let your trainer know if you do not wish to be included in the photos.
Eg. Can Children Attend The Class? Although we encourage the whole family to get involved in their dog's training, we ask that children under the age of 8 do not attend the classes. Children in attendance must be supervised at all times and be kept away from other dogs within the class. Children in attendance must not be allowed to disrupt the class and may be asked to leave if they become disruptive. Some dogs may be nervous around children, scared of them running around or making loud noises so please respect the other attendees within the class.
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Terms and Conditions

1:1 Terms & Conditions / FAQ Section 1:

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1:1 Terms & Conditions / FAQ Section 5:

Terms and Conditions

As part of your automated emails, we include watered down, east to read terms and conditions, with a link to your full terms and conditions at the bottom. Here we will ask you for paragraphs on certain terms, conditions and FAQs.

E.g; Cancellation Policy Example text: Under your consumer rights, you may cancel the package within 14 days of booking. If you choose to cancel after this 14 day period, you will receive a full refund less £20 admin charge and any other work that has already been completed on your case (including speaking with vets, working through your behaviour questionnaire etc). If the cancellation is within 7 days of your first appointment, then you will be charged the full fee for that appointment. After the first appointment, we are unable to provide any refunds.
E.g; Equipment Disclaimer Example text: The trainers will provide you with the necessary training equipment, or let you know what you need to get for the sessions. Make sure you use the equipment exactly as the trainer instructs. Our trainers are not liable for any damage or injury caused by the equipment during or after the training, and you are responsible for damage or destruction of any equipment provided by the trainers in all cases, so please take appropriate care at all times
E.g; Expectations & Timescales Information Example text: The Trainer will take all appropriate measures to achieve training and behaviour goals but make no guarantees as to the results. You further agree to take all necessary steps to aid the Trainer/s and to follow any instruction or advice provided by the Trainer/s, especially to work with Dog daily and to constantly reinforce the desired behaviours from your Dog.
E.g; Mitigating Risks Disclaimer Example text: During the sessions, you are responsible for your dogs behaviour while you are in control of the lead. Our trainers will not be liable for any damage or injury caused during a session unless they have taken full control of your dog in that moment. Please ensure that your dog is locked away and you meet the trainer outside of the house initially if there is any potential aggression towards the trainer from your dog. Please also ensure that the equipment you use is in a good condition, and securely attached.
E.g; Photos, videos, and social media policy Example text: We may take photos and videos of you and your dog during our 1:1 sessions and use these for advertising purposes, which may then be posted to social media, websites and other advertising platforms. Please let your trainer know if you do not wish to be included in photos or videos.
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